The following describes the policies of Lumenera Corporation surrounding the collection, use, disclosure and protection of the information obtained when you and other users visit www.lumenera.com, and the information obtained through email and phone conversations with users related to Lumenera products and services.
When you register on our site or request information from Lumenera using any forms or creating text to communicate with us, we require you to provide us with certain information. We also collect information should you participate in surveys or request feedback or when you contact us via email, phone or fax.
The information we collect may include but is not limited to:
- "Personally Identifiable Information": name, address, telephone number, fax number and email address;
- Business related information: employer name, occupation, job function, job title, buying information (e.g. buying history, preferences, etc.);
- Credit card and/or related information for product purchases or for services we provide to you for which there will be a charge; and/or
- Our site only collects Personally Identifiable Information with your knowledge through the use of forms or text, which you must complete and submit electronically.
How Lumenera Uses Your Information
- Record an order request or sale of a product or service.
- Record registrations for warrant purposes.
- Record registrations for portal access.
- Provide you with notices for:
- new products
- new versions of software/firmware
- other tools for our customers
- Respond to inquiries.
- Provide technical assistance/support.
- Provide email, fax, and other notices or communications:
- Product announcements
- Product discontinuance
- Product sales and discounts
- Newsletters relevant to the site or products and services
- Inquiries regarding your account
- Inquiries on your order(s) for product and/or services
- Billing notices
- Collection purposes
- For any other purpose disclosed to you at the time the information is collected or to which you consent.
Lumenera may also use your information to better understand the needs or our users and to improve the effectiveness of our site. We may also use the information to analyze trends of user demographics. We may use IP addresses to diagnose problems with our servers or to administer our site. We may use the IP addresses to gather data regarding the use of our site.
We may use the information you provide us to send you email, fax and other communications
We will not disclose your information to anyone outside of Lumenera other than the circumstances listed below:
- In the event of an asset sale, merger, consolidation, restructuring, reorganization, liquidation or other similar transaction involving Lumenera Corporation or our website, we may transfer some or all user information, including Personally Identifiable Information, to the successor company.
- We will disclose your Personally Identifiable Information when we believe such disclosure is required by law or for the protection of persons or property.
- We may disclose your Personally Identifiable Information with your consent, as well as when disclosure is necessary to accomplish the purpose for which you provide.
Electronic Automatic Data Collection
When you visit the Lumenera website, we may collect the IP address of your computer.
We may also automatically record other information that identifies your computer to this site and tracks your behavior on the site. e.g. we may record the number of times you visit our site and your navigation within the site.
We do not collect Personally Identifiable Information in this manner, however if you provide us the Personally Identifiable Information, we may associate that information with the information that is collected automatically.
Manual Data Collection
Our staff may also record Personally Identifiable Information when you contact us via email or telephone or fax. This information will include any and all contact information freely provided in the communication. We may also request specific Personally Identifiable Information if it is needed to complete/fulfill your request(s).
Lumenera strives to keep your Personally Identifiable Information correct. We will make every effort to have your personal data available to you for viewing, or for making corrections or additions
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