Contact TAC
Lumenera’s Technical Assistance Center (TAC) is fully committed to supporting its customers. A variety of effective solutions and reference materials will assist you through product development, design, integration, deployment and post-sales.
Your incoming query will be handled through our TAC coordinator; a case will be opened in our case management system; and based on your industry and type of issue or question, it will be forwarded to the appropriate Application Engineer (AE). Shortly, you will receive a reply email with your case number and question details, and your assigned AE will follow up with you to help resolve the issue or answer your questions.
At any time you can check the status of your open case or previously closed cases through the Lumenera Knowledge Base.
For questions requiring a further level of support, please complete this form and we will respond as soon as possible.
Technical Support Request:
- Contact TAC
- support@lumenera.com
- +1 613-736-4077 (press 2 from the auto-attendant)
- Office Hours
-
9:00 a.m. to 5:30 p.m.
Monday to Friday
- Feedback
- We work hard to exceed your expectations and value your feedback. To provide us with your comments, please contact the Director of Customer Satisfaction.
- Need help with your camera installation?
- Contact your Lumenera dealer for first line support. TAC is available for second tier support
- Billing & Order Inquiries:
- ordersupport@lumenera.com
- +1 613-736-4077 (dial 0 to be routed to the appropriate person)