Our team is committed to consistently exceeding customers' quality expectations and enhancing the value provided to each customer with the products and services we offer. We are committed to ongoing improvement of our capabilities, processes, and product support.
Our Quality Management System is the foundation through which we monitor, review and improve our annual quality objectives. Quarterly reviews of established target metrics ensure we achieve our goals.
We are committed to working in collaboration with our customers, understanding their needs, and translating those requirements into innovative products and services. If a problem arises, we quickly communicate with our customer and take action to resolve the issue. We strive to maintain the highest quality standards, deliver reliable products, and provide world class customer support. Our goal is to continuously improve and innovate.
We are committed to recruiting and retaining talented people who are highly motivated and customer oriented. Our goal is to provide our employees with an environment that encourages each member of the Lumenera team to grow and develop their skills through ongoing training and career opportunities. We will continue to provide facilities and resources in order to achieve highly motivated team-oriented employees.
We are committed to creating and maintaining mutually beneficial partnerships with our suppliers to ensure continuous improvement. Our goal is to achieve operational excellence in all aspects of procurement, manufacturing and supply. We will do this through the use of new technologies, a dedicated and talented workforce, and providing consistent, high quality products.
President, Lumenera Corporation
November 16, 2004