An experienced team of application engineers and software developers support all Lumenera products. We understand your imaging needs and are here to help you with your integration and development. Please do not hesitate to contact us with any questions or concerns you may have.
If you are a Lumenera customer, we encourage you to register and check our knowledge base central which is a great source for how-to information and references. Our support team updates the knowledge base on a regular basis to ensure that you have the up-to-date information you need. If you are a current customer and would like to register to gain access to the knowledge base, please contact us at support@lumenera.com.
To contact our technical support staff directly email support@lumenera.com. Our hours of operation are from 9:00am to 5:30pm EST.
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Lumenera is committed to providing its customers with excellence in support. The Technical Assistance Centre (TAC) team is dedicated to provide the best in pre/ post sales efforts to guarantee customer satisfaction. Our promise is to anticipate our customers' needs and provide the highest quality products and services efficiently, effectively and economically. Our entire Lumenera team believes that our main focus is our customers, and our mandate is to deliver quality on time. We are continuously working to improve our capabilities, processes and product support through innovation and process reviews.
Lumenera’s TAC support site is designed to help our customers get the most from their Lumenera imaging system. Our self-serve support site allows our customers to search FAQ's, download drivers, ask a question, review User Manuals etc. Lumenera contact information is available by department so customers can easily contact us via email or by placing a call. Although we have tried to make as much information as possible available via this self-serve support site, our customers should feel free to contact us whenever they need to talk with a TAC support representative - we are available to assist you.