Lumenera

Your Lumenera reseller or camera distributor from which you purchased your product is equipped to provide you with first line support. Our FAQ's and Knowledge Base provide both resellers and customers with solutions to common questions. FAQ's are available to all who visit our website by selecting the Frequently Asked Questions tab below the Support tab. More detailed solutions related to specific applications are accessible to customers who have purchased products. To obtain access to solutions, please contact our Technical Assistance Centre (TAC) at support@lumenera.com. For your convenience, Installation and Power Guides are also provided in the drop-down menu under the Support tab.

Although we try to provide you with as much self-service information as possible, please feel free to contact Lumenera's TAC team directly and we will be pleased to assist you.

E-mail:  support@lumenera.com

Tel:  +1 613-736-4077 (press 2 from the auto-attendant)

Hours of Operation:  9:00 AM EST to 5:30PM EST

Billing & Order Inquiries: Please contact us at ordersupport@lumenera.com or you can call at +1 613-736-4077 (press 0 from the auto-attendant to speak to reception and be routed to the appropriate person).

The Technical Assistance Centre (TAC) is made up of experienced application engineers and a Technical Case Coordinator who handle first and second level support for customers in both the pre-sales and post sales environments. TAC interact daily with sales, engineering and manufacturing to ensure that our customers’ questions are addressed as quickly as possible. Our Engineering teams provide another layer of support by working closely with TAC to develop features and enhancements for our products.

TAC and Sales use the same integrated CRM tool to ensure that customer information is available to both teams so that they are fully aware of current customer activity. A case number defines each activity so that we can track support activity for our clients.

We value your feedback. We work hard to exceed your expectations. Please feel free to provide us with your comments. The Director of Customer Satisfaction can be reached at satisfaction@lumenera.com.

Hours of Operation: 9:00 AM EST to 5:30PM EST

Email: support@lumenera.com

Tel: +1 613-736-4077 (press 2 from the auto-attendant)