About Our Technical Assistance Center
At Lumenera we pride ourselves on our outstanding customer support. Our Technical Assistance Centre (TAC) is made up of individuals with varied backgrounds and skill levels, allowing us to tap into a broad spectrum of expertise.
Support Matrix: Our resellers and distributors are equipped to provide you with first line support. Lumenera is available for second and third tier support. Also available is Lumenera’s FAQ's and Knowledge Base, providing both resellers and customers with answers and solutions to common questions.
Feature Enhancements and Bug Fix Prioritization
Software bugs and feature enhancements are often discovered during the course of normal usage. Our Product Managers prioritize enhancements and bugs for implementation based on a combination of factors including the level of difficulty, reliability, impact across products, and the affect on our customers’ ability to conduct business.
- Contact TAC
- support@lumenera.com
- +1 613-736-4077 (press 2 from the auto-attendant)
- Hours of Operation: 9:00 AM EST to 5:30PM EST
- Feedback
- We work hard to exceed your expectations and value your feedback. To provide us with your comments, please contact the Director of Customer Satisfaction.
- Need help with your camera installation?
- Contact your Lumenera dealer for first line support. TAC is available for second tier support
- Billing & Order Inquiries:
- ordersupport@lumenera.com
- +1 613-736-4077 (dial 0 to be routed to the appropriate person)