Lumenera wants to ensure that all our customers have a great “out of the box” experience when purchasing our cameras. With any Lumenera product you receive you will be provided with a Quickstart Installation Guide. We want to highlight that you need to install your software first before connecting to your computer. This is critical to you successfully getting your camera(s) working, as they should the first time. In addition, the maximum power supply for Lu cameras is 6.0 volts, and 5.0 volts for Lw models. Using power that exceeds these levels will result in damage to the circuit board(s) in your camera and replacement boards will be required. Note that damage due to incorrect power supply usage is not covered under warranty.
Our FAQ's and Knowledge Base provide both resellers and end customers with solutions to common questions. More detailed solutions related to specific applications are accessible to customers through our Knowledge Base. If you are not already registered, please contact our Technical Assistance Centre (TAC) at support@lumenera.com to obtain access to solutions via a User name and password. Should you require any additional assistance with your camera installation, please contact your Lumenera dealer for first line support. The TAC is available for second tier support. Our office hours are 9:00 am to 5:30pm EST. We can also be reached at 1-613-736-4077 (press 2 from the auto-attendant).
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