New features this month:

• Coming Soon: Lumenera’s New INFINITY3-1U
• December Product Spotlight
• Lumenera Partners with Hirox
• White Balancing an INFINITY Camera
• Lumenera and Struers to Offer Materialographic Lab Solution
  
• Lumenera at Neuroscience 2008
• Customer Satisfaction Survey
  
• Lumenera Welcomes New Employees
• Happy Holidays from Lumenera

COMING SOON

Lumenera’s New INFINITY3-1U Ultra-Sensitive 1.4 Megapixel CCD Camera

In January 2009, Lumenera will be introducing its newest digital scientific camera, the INFINITY3-1U, an ultra-sensitive 1.4 megapixel camera, built in response to customer requests for a cost-effective low light fluorescence solution.

The INFINITY3-1U employs the well-known Sony ICX285 imager with a large 2/3” diagonal sensor, and is available in either color or monochrome. Providing near perfect color reproduction for a wide range of applications without the high price associated with similar cameras, the INFINITY3-1U and is an excellent complement to our existing INFINITY3-1 cooled camera.

Highlights:
• Cost-effective solution for low-light fluorescence applications
• Ultra-sensitive 1.4 megapixel camera
• Sony ICX285 large 2/3” diagonal sensor
• Color or monochrome
• USB 2.0 interface
• Includes INFINITY ANALYZE and CAPTURE software

Watch for more details to come.

PRODUCT SPOTLIGHT

The Popular INFINITY1-3 is Enhanced with Higher Frame Rates

The INFINITY1-3 camera can be used for a wide variety of critical scientific applications. Live video preview provides real-time focus and the auto exposure and auto white balance features efficiently capture optimal images. Lumenera’s INFINITY CAPTURE and INFINITY ANALYZE software provide comprehensive image editing for the camera. An intuitive user application provides camera control, while full integration to popular third-party imaging applications is available through our TWAIN drivers. The USB 2.0 digital interface ensures a simple plug-and-play installation using one standard cable to minimize clutter.

The INFINITY1-3 is supported by an experienced team of technical support and camera experts. Lumenera understands your imaging needs and is here to help you get the most out of your INFINITY1-3.

Click Here for more information.

PARTNERSHIP

Lumenera Partners with Hirox to Provide High Quality Microscopy Imaging

Lumenera is proud to work with Hirox Co., an acclaimed organization recognized for its groundbreaking work in modern microscopy. Leveraging the advanced capabilities of Lumenera’s INFINITY camera line, Hirox provides high quality optical, mechanical and lighting designs to the European and Asian markets.

Founded in 1978 in Tokyo, Japan, Hirox began offering high-end OEM lenses and optical systems. To date Hirox has achieved international success and reached major milestones in video and 3D rotational microscopy.

Lumenera has partnered with Hirox’s European and Asian offices to combine their leading optics, and large depth of field lenses, together with Lumenera’s high performance INFINITY cameras to provide advanced digital imaging for microscopy applications.

Click Here to learn more about Hirox Europe.

LEARN MORE ABOUT LUMENERA CAMERAS

Easy Steps for Ensuring your INFINITY Camera is White Balanced

Color representation is a key component to ensure your microscopy images are of the highest quality. One easy way to enhance the color of the images produced by Lumenera’s INFINITY line of cameras is a proper white balance. A successful white balance is achieved when the color represented on a monitor matches the color as seen in the microscope eyepiece.

Click here for Four Easy Steps to a Proper White Balance.

EXCITING PROJECT

Lumenera and Struers to Offer Complete Materialographic Laboratory Solution

Lumenera is working with Struers, the world's leading manufacturer of equipment and consumables for materialographic surface preparation of solid materials, to offer a complete materialographic laboratory solution.

Struers provides unique and cost effective solutions for preparing materials in scientific applications and currently holds over 40% of the world market. Scentis software is Struers’ offering for lab management systems developed specifically for materialographic laboratories.

In addition to image archiving and analysis, Scentis software also allows you to collect data from microscopes, preparation equipment, and hardness testers, and store this interenal data in one place. In addition, external data, in various formats can be included. The result is a unique lab management system offering transparency and full documentation on specimens, projects and customers.

Together Lumenera and Struers will offer a complete materialographic laboratory solution. Lumenera is integrating the INFINITY camera line with the Scentis software package through specialized drivers, further enhancing the comprehensive lab management system. The addition of Lumenera’s popular INFINITY cameras provides an imaging solution that meets the quality and budgetary needs of today's laboratories.

The drivers will be completed in early 2009.

EVENT

Lumenera at Neuroscience 2008

Lumenera was excited to be at Neuroscience 2008, the leading educational scientific show in Washignton, DC. from November 15-19.

Showcased at Neuroscience 2008:
Lumenera's INFINITY Camera Line - one of the most complete and popular product offerings available in the scientific market. Cameras include five main product categories (INFINITY1, INFINITY2, INFINITY3, INFINITY4 and INFINITYX) with several models available in each series. Lumenera's successful INFINITY line presents countless options to address any microscopy imaging need.

INFINITY Camera Highlights:
• CMOS, CCD, Low Light CCD, Large Format and Pixel Shifting
• 1.3 through 32 Megapixel
• High-speed USB 2.0 Interface
• Brightfield through Fluorescence Applications

INFINITY ANALYZE Imaging Software - an advanced image capture and processing software package for life science, clinical, and industrial microscopy markets is included with all INFINITY cameras. Features include measurement, annotation, and archiving.

OEM High Performance Digital Cameras

Lumenera is an industry specialist in custom/OEM camera design with quick prototyping and time-to-market for all of your imaging needs. As a proven supplier with over 80 high-performance scientific and industrial grade board-level or enclosed cameras, Lumenera is committed to providing cost-sensitive, high volume solutions to fit your specific application and budgetary requirements.

CORPORATE NEWS

Lumenera's Customer Satisfaction Survey

Lumenera recently completed a customer satisfaction survey to gather feedback and ensure our client needs are consistently being met.

The satisfaction survey was distributed to over 800 customers and partners who have utilized Lumenera’s Technical Assistance Center (TAC) over the past year, focusing on those who have had several TAC experiences to get their indepth viewpoints.

The customer satisfaction survey had a 20% response rate overall which has surpassed the industry average and exceeded expectations. Thank you to all the customer satisfaction survey respondents.

Lumenera Customer Satisfaction Survey 2008 Results:
89% of respondents are happy with the timeliness of communication and information from TAC.
86% are very satisfied/satisfied with their experience in reaching the right person to help them.
82% are very satisfied/satisfied with the accuracy and helpfulness of the information provided.
82% are very satisfied/satisfied with the overall resolution of their case.
91% are very satisfied/satisfied with the professionalism of the TAC team.
89% rated TACs knowledge level in the very satisfied/satisfied categories.
86% rated their overall satisfaction levels in the very satisfied/satisfied categories.

Lumenera is pleased with the overall positive results and we thank our partners and customers for providing us with invaluable information. We also acknowledge the areas for improvement suggested in the survey results and will be using these constructive and helpful comments as we review and formulate a plan for TAC’s 2009 objectives. The Lumenera Knowledge Base portal currently provides help to customers with queries and provides case specific information. This is one area which we are already focusing our attention on to enhance the user experience. Lumenera intends to contact some of those respondents who indicated any level of dissatisfaction with the Knowledge Base to pinpoint where we may improve this service.

Additionally we will be reviewing the turnaround times for products returned for repair. The Return Merchandise Authorization (RMA) process is under continuous improvement. This year Lumenera introduced the automated order acknowledgement and RMA automated notices which have improved customer communication. Specifically for turn around times, we will take the comments provided and consider the points made as we move forward to improve customer satisfaction.

Lumenera is committed to providing world-class technical assistance and support. We endeavour to anticipate our customers' needs with quality products and services.

The TAC team has selected a winner of a $500 credit towards a new Lumenera camera purchase from the participants in our 2008 Customer Satisfaction Survey.

The winner is:
Vivian Wang of Titan Electro Optics

Lumenera Welcomes

Lumenera is pleased to welcome the following professionals to our team.

Obiora Okoye Account Executive	Rick Batchelor Account Executive	Hang Thai Le Assembler
Michael Brennick Test & Verification Engineer	Darren Graff Production Planner

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